Black Duck Customer Support

At Black Duck Software, customer care is our highest priority. Our Customer Support Organization’s goal is to swiftly tackle and resolve any issues that our customers may encounter.

There are numerous ways to contact our support engineers . Please select the method that best works for you.

Support Programs

Black Duck Software offers a number of different support programs which provide responsiveness and expertise to meet our customer’s needs. Regardless of which program you choose, our team of experienced support engineers will quickly work with you to diagnose and solve your problems.

Customer Support Programs include:

• Standard Customer Support Plan

• Enhanced Customer Support Plan

• Flexible Customer Support Plan

The following table highlights some of the main features of the standard and enhanced support plans. For additional information information, including a definition of the Tiered Support, please visit the Support Plans page.

If the standard or enhanced customer support plans do not meet your needs, please contact Black Duck customer support. We can discuss your requirements and craft a flexible support plan to meet your needs.

How can you find out more information?

• Learn more about the different Support Plans

• Find out how to contact Black Duck Customer Support

• Access the Customer Support Web Site